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Missing NeuCoins - Authentication Failed: Provide General Info & Resolve
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Missing NeuCoins - Invoice Shared by Hotel: Forward for Investigation (7 Days)
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Missing NeuCoins - No Transaction at Hotel: Request Customer Details
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Missing NeuCoins - Stay/PMS Eligible: Raise Retro for Stay
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Missing NeuCoins - Stay/PMS Not Eligible: Inform Customer (Ineligible)
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Missing NeuCoins - Dining/Spa/POS Eligible: Raise Retro for Dining
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Missing NeuCoins - Dining/Spa/POS Not Eligible: Inform Customer (Ineligible)
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Missing NeuCoins - Stay & Dining Both Eligible: Raise Retro for Both
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Missing NeuCoins - Stay & Dining Both Not Eligible: Inform Customer (Ineligible)
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Missing NeuCoins - Already Credited: Confirm to Customer