Action by the Agent:
1. The agent should ask the hotel to share the final invoice of the said transaction.
2. Inform the customer that we will process the eligible NeuCoins after investigation within 7 working days.
3. Create a resolved ticket and details in private notes.
Response to the Customer:
"We forwarded your concern to our team for further investigation and resolution, you can expect to hear back from us within 7 working days with an update on the progress and resolution of your concern."
For FreshDesk Private Notes:
Situation: Customer inquired about missing NeuCoins in the account.
Action: Informed the customer that we will process the eligible NeuCoins after investigation within 7 working days.
Outcome: Customer acknowledged the information provided by the agent. Hence, resolving the ticket.
Tagging:
Segment: Travel Native
Brand: TN IHCL / TN IHCL Ginger
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: Less NeuCoins Awarded
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No
1. The agent should ask the hotel to share the final invoice of the said transaction.
2. Inform the customer that we will process the eligible NeuCoins after investigation within 7 working days.
3. Create a resolved ticket and details in private notes.
Response to the Customer:
"We forwarded your concern to our team for further investigation and resolution, you can expect to hear back from us within 7 working days with an update on the progress and resolution of your concern."
For FreshDesk Private Notes:
Situation: Customer inquired about missing NeuCoins in the account.
Action: Informed the customer that we will process the eligible NeuCoins after investigation within 7 working days.
Outcome: Customer acknowledged the information provided by the agent. Hence, resolving the ticket.
Tagging:
Segment: Travel Native
Brand: TN IHCL / TN IHCL Ginger
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: Less NeuCoins Awarded
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No
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