Missing NeuCoins - No Transaction at Hotel: Request Customer Details

Action by the Agent:

1. Inform the customer that there is no transaction on the said date at the Hotel.

Request you to please share the following details to proceed:

1. Hotel Name / Outlet Name

2. Check-in & Check-out date

3. Transaction Date for Dining/Spa

2. Create a ticket, add details in the private notes, and resolve the ticket.

Response to the Customer:

"We request you to please share the following details to proceed:

1. Hotel Name / Outlet Name

2. Check-in & Check-out date

3. Transaction Date for Dining/Spa"

For FreshDesk Private Notes:

Situation: The customer complained about missing NeuCoins or less NeuCoins in the account. the customer's account is not restricted; the customer is a CUG user, and the neuCoins were not credited and the invoice is also not shared in the email by the hotel, but the invoice is available with the hotel.

Action: Informed the customer that there is no transaction on the said date at the Hotel.

Outcome: Customer acknowledged the information provided. Hence, resolving the ticket.

Tagging:
Segment: Travel Native
Brand: TN IHCL
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: No Neucoins awarded / Less Neucoins awarded
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No