Action by the Agent:
1. Inform the customer that the transaction cannot earn NeuCoins.
2. Create a ticket, add details in private notes, and resolve the ticket.
Response to the Customer:
"We regret that the transaction cannot earn NeuCoins."
For FreshDesk Private Notes:
Situation: The customer complained about missing NeuCoins or less NeuCoins in the account. The customer's account is not restricted; the customer is a CUG user, and the NeuCoins were not credited; the invoice is also shared in the email by the hotel, and the transactions made for categories like Dining/Spa/POS, but the transaction is not eligible for the same.
Action: Inform the customer that the transaction is not eligible to earn NeuCoins
Outcome: Customer acknowledged the information provided. Hence, resolved the ticket.
Tagging:
Segment: Travel Native
Brand: TN IHCL
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: Ineligible order type / Customer Confusion
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No
1. Inform the customer that the transaction cannot earn NeuCoins.
2. Create a ticket, add details in private notes, and resolve the ticket.
Response to the Customer:
"We regret that the transaction cannot earn NeuCoins."
For FreshDesk Private Notes:
Situation: The customer complained about missing NeuCoins or less NeuCoins in the account. The customer's account is not restricted; the customer is a CUG user, and the NeuCoins were not credited; the invoice is also shared in the email by the hotel, and the transactions made for categories like Dining/Spa/POS, but the transaction is not eligible for the same.
Action: Inform the customer that the transaction is not eligible to earn NeuCoins
Outcome: Customer acknowledged the information provided. Hence, resolved the ticket.
Tagging:
Segment: Travel Native
Brand: TN IHCL
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: Ineligible order type / Customer Confusion
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No
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