Action by the Agent:
1. The agent should inform the customer that NeuCoins are credited.
2. Create a ticket, add details in private notes, and resolve the ticket.
Response to the Customer:
"We wish to inform you that NeuCoins have been successfully credited to your account! Your loyalty and engagement with our platform are genuinely appreciated."
For FreshDesk Private Notes:
Situation: The customer complained about missing NeuCoins or less NeuCoins in the account. The customer is restricted in the CRM Tool, and when checking the account, it shows that NeuCoins is already credited.
Action: Inform the member that NeuCoins are credited. Create a resolved ticket and details in private notes.
Outcome: Customer acknowledged the information provided. Hence, resolving the ticket.
Tagging:
Segment: Travel Native.
Brand: TN IHCL
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: NeuCoins Already Credited
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No
1. The agent should inform the customer that NeuCoins are credited.
2. Create a ticket, add details in private notes, and resolve the ticket.
Response to the Customer:
"We wish to inform you that NeuCoins have been successfully credited to your account! Your loyalty and engagement with our platform are genuinely appreciated."
For FreshDesk Private Notes:
Situation: The customer complained about missing NeuCoins or less NeuCoins in the account. The customer is restricted in the CRM Tool, and when checking the account, it shows that NeuCoins is already credited.
Action: Inform the member that NeuCoins are credited. Create a resolved ticket and details in private notes.
Outcome: Customer acknowledged the information provided. Hence, resolving the ticket.
Tagging:
Segment: Travel Native.
Brand: TN IHCL
Type: Brand Related
Tata Neu Category: NeuPass Related
Tata Neu Sub Category: Missing NeuCoins Related
Tata Neu Sub Category1: NeuCoins Already Credited
Resolution: Info Given
Status: Resolved
Brand Handoff: No
ITSM: No
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