How do I cancel a return I've placed for my cultsport order?

Modified on Mon, 18 Apr, 2022 at 6:12 PM

Of course, you can cancel your return request. Here's how:

1. Check the status of your pickup.  

2A: If it is 'return approved', you can cancel the pickup via app by following the steps below 

2B: If the status is 'out for pickup'/'pickup failed', you would need to reject the pickup once the delivery executive reaches out to you.   

3. In either case, once your return request is cancelled, the order status of your product will change to 'Delivered' almost instantly.    

Steps to cancel your return via the app:   

1. Log in to the Tata Neu app   

2. Go to 'My orders' 

3. Click on 'Fitness'    

4. Tap the order for which you wish to cancel the return request   

5. It will open up an 'order details' page with the items you've ordered listed on it  

6. Click on the 'cancel' button on the item tile for which you've initiated a return request

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