AirAsia India

• Will I be able to earn NeuCoins on international flights?
• Can I use my NeuCoins to book international flights?
• Is it possible for me to book a seat for my infant?
• What should I do if I have not received my booking confirmation?
• Can I change my reservation date and time?
• How can I cancel my ticket and get a refund if there is a sudden change in travel plan?
• Can I pre-select a seat of my choice?
• Can I get a refund for a seat that has not been used?
• Is a return ticket mandatory for travel to the UAE on a tourist visa? If yes, has it got to be on the same airline too?
• How much baggage can I check-in on Air India Express flights?
• What is the baggage acceptance policy at Dubai Airports?
• Can I purchase extra baggage prior to my departure?
• Can I carry excess baggage?
• How much hand luggage (unchecked baggage) can I carry onboard Air India Express flights?
• What is the cabin baggage acceptance criteria?
• Can I through check my baggage to another airline up to final destination?
• What can’t I carry on board an Air India Express flight?
• Am I entitled to a compensation if I lost my baggage when I travelled with Air India Express?
• What is Air India Express' procedure for delayed flights?
• What is Air India Express's policy if a flight is cancelled?
• In the event that I miss my onward flight as a result of my first flight being delayed, will Air India Express put me on the next available flight or refund my ticket?
• How does Air India Express classify an infant, a child and an adult?
• How do I book for an infant?
• What should I do if I need special assistance?
• What is Air India Express's policy regarding unaccompanied young guest?
• What is the procedure for Children below 12 years traveling international without their parent(s)?
• What is the procedure for children and minors (18 years or below) travelling to UAE without their parent(s)?
• What are the regulations for expectant mothers travelling on Air India Express?
• Can I book for a wheelchair in advance?
• What are the requirements to book a stretcher?
• How do I make a request for specific seats?
• Does Air India Express provide any food or drinks onboard?
• Can I pre-book my on-board meal before my departure?
• What type of aircraft does Air India Express fly?
• Do I need an "OK to Board" for UAE?
• What will happen to my booking if I do not get an API (Advance Passenger Information) approval?
• What is the Qatar 'Visa on Arrival' policy for Indian Nationals?
• How can I web check in for my flights?
• I have web checked in for my flight, when should I report to the airport for my International flight?
• Can I drop my check-in baggage if I have already completed web check in?
• Can I change the flight date after my booking is confirmed?
• How will I be eligible to earn NeuCoins on AirAsia India?
• By when will my NeuCoins be credited to me, after my flight booking?
• Can I modify add-ons after my booking is confirmed?
• What will happen to my existing Big Loyalty membership and points after I join Tata Neu?
• Can I combine various payment modes to make a payment?
• What can I use my NeuCoins for at AirAsia India?
• Are any cancellation charges applicable if my booking is cancelled? How do I get my refund and what happens to my NeuCoins?
• Where can I check the details of convenience charges, add-ons, etc. on my AirAsia booking?
• How do I cancel my AirAsia booking or request a refund?
• How can I check the status of my refund for my AirAsia booking?
• Do I need to enter an offer code while booking?
• How do I find my AirAsia transaction details?
• When will the NeuCoins be credited to my account?
• Do I earn NeuCoins for an interline or codeshare flight?
• Why did I earn no/ less NeuCoins on my AirAsia India flight?
• How can I claim NeuCoins for previous flight bookings?
• What happens to my NeuCoins if I or AirAsia India initiate a cancellation?
• Which spends are eligible for earning NeuCoins?
• Which spends are not eligible for earning NeuCoins?
• What are the benefits & privileges of each badge?
• How can I earn NeuCoins on my flight bookings?
• What are the different badges for AirAsia India? How do I get a badge?
• I made a booking on Tata Neu for AirAsia India flights for my family/ friend. However, I did not get any NeuCoins. What do I do?

IHCL

• How do I earn NeuCoins at IHCL?
• Which spends at IHCL are eligible for earning NeuCoins?
• Which spends at IHCL are not eligible for earning NeuCoins?
• What are the different badges for IHCL? How do I get a badge?
• What are the benefits & privileges of each badge at IHCL?
• How can I benefit from using the services of Sixt?
• Can I change the booking dates post booking confirmation?
• What is the relationship of IHCL with Shangri-la?
• Can I cancel a room booking that has been done using points?
• How do I cancel my stay at IHCL?

Qmin

• What is Qmin?
• What is Comfort food?
• What is Qmin Celebrations?
• Is there a minimum value for my order?
• Will I earn NeuCoins on my Qmin transaction?
• Can I use my NeuCoins on Qmin?
• Can I cancel my order?
• How soon can I get a refund?
• Can I check the status of my order?
• Can I order from multiple restaurants in a single order?
• Can I place an order from a Taj, SeleQtions or Vivanta restaurant that is not listed on Qmin?

Tata CLiQ

• All these order statuses are confusing. What do they mean?
• Can I accept the shipment after opening and checking the contents inside?
• Can I cancel only part of my order?
• Can I change the delivery address after I’ve placed my order?
• Can I change the mode of payment for my refund?
• Can I choose a specific time & date for collecting a CLiQ & PiQ order from the store?
• Can I request different items from my cart to be delivered separately?
• Can I use my NeuCoins as soon as I earn them at Tata CLiQ?
• How can I cancel my order?
• How can I initiate a return?
• How can I modify an order that I’ve already placed?
• How can I track my package to know when it will arrive?
• How do I earn NeuCoins at Tata CLiQ?
• How do I find out if Tata CLiQ delivers to my location?
• How do I find the invoices for my past Tata CLiQ orders?
• How do I know if my order is eligible for an EMI?
• How do I know if the EMI payment process was successful?
• How do I track the status of a product I have returned?
• How does the COD payment option work? Can I use the Cash on Delivery (COD) payment option for every product I buy on Tata CLiQ?
• How should I pack my product for the return?
• How will I know that my refund has been initiated?
• I have received my order, but I can't see an option to initiate returns. What should I do?
• I lost my warranty card/I did not receive a warranty card. What should I do?
• I missed my delivery. What happens now?
• I received a message that says payment is pending. What does this mean?
• I was asked to pay an excess amount by the logistics company. What should I do?
• I would like additional customised work done during the installation process. Who will bear the charges?
• Is installation offered on all products?
• Is my order confirmed? Where can I find confirmation details?
• My schedule is fully booked. Can I choose a specific date and time for delivery?
• Should I call Tata CLiQ Care for installation once my product is delivered?
• What are the modes of delivery available?
• What are the payments modes available on Tata CLiQ?
• What details do you need to wire-transfer the refunded amount?
• What happens if I cancel an order that is paid for using the EMI option?
• What happens if my order remains undelivered?
• What if the product I received is defective or damaged?
• What is the mode of payment for refunds?
• What is the time-period within which I can return a product?
• What is your return policy for large appliances?
• What should I do if I got charged for my order but I haven't received an order confirmation email or SMS?
• What should I do if I haven't got my refund?
• What should I do if I haven't received an invoice for my order?
• What should I do if my order is late?
• What should I do if the order status says 'Delivered', but I haven’t received my order?
• When are returns not possible?
• Which payment methods are not eligible for earning NeuCoins?
• Why can't I track my order even though it has been shipped?
• Why did I receive only part of my order?
• Why do I see a disabled cancel link?
• Why has my return request been rejected?
• Why was my order cancelled by Tata CLiQ?
• Will I be charged a shipping fee?
• Will I be charged for installation?
• Will my product warranty be affected if my appliance is installed by a local vendor?

bigbasket

• How are the fruits and vegetables weighed?
• Which bigbasket purchases are not eligible for earning NeuCoins?
• What is a cut-off time and what are the corresponding cut-off timings for each slot?
• Can I add products after the cut-off time for a slot?
• Do you deliver in my area?
• When will I receive my order?
• How do I check delivery slot availability before I place my order?
• What payment methods can I use on bigbasket?
• Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
• Will someone inform me if my order delivery gets delayed?
• How do I add or remove products after placing my order?
• How do I check the current status of my order?
• How do I know that all the items I ordered are being delivered?
• How do I check which items from my order were not availalbe?
• What is a bigbasket wallet?
• Can I change my delivery slot after placing the order?
• How do I check my wallet balance?
• If I pay with my credit card, how do I get a refund for any undelivered item?
• There is a difference in the amount mentioned in the invoice and the order value shown by bigbasket while placing the order. Why should I pay the extra amount?
• When and how can I cancel an order?
• What do I do if an item is defective (broken, leaking, expired)?
• How will I get my money back if I cancel an order or return a product?
• How do I raise a claim with Customer Service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
• Can I have multiple accounts for my family members with different mobile numbers and email addresses but the same delivery address?
• Which bigbasket purchases are eligible for earning NeuCoins?
• Can I add more than one delivery address in an account and can the addresses be of different cities?
• How exactly do I earn NeuCoins, while shopping at bigbasket
• What is same-day delivery?
• What is your returns and refund policy?
• Will the bigbasket's Customer Service team ask for sensitive information such as bank account details, PIN number, card number?
• How do I update my delivery address for bigbasket?
• Can I spend my NeuCoins as soon as I earn them for my bigbasket purchases?
• Do I get free delivery in bigbasket with NeuPass?

Croma

• At the time of accepting the delivery, what if the product is in unsealed/tampered condition?
• Can I cancel my order if I've changed my mind?
• Can I cancel/return a gift card?
• Can I change the address of the delivery after placing my Croma order?
• Can I choose a particular date and time for the store pickup order?
• Can I replace a purchased item?
• Can I spend my NeuCoins as soon as I earn them at Croma?
• How can I track my Croma order if I haven't received it by the promised date?
• How do I earn NeuCoins when I shop at a Croma store?
• How do I know that Croma has confirmed my order?
• How do I need to pack my product(s) if I have requested for return/exchange?
• How many NeuCoins can I earn while shopping at Croma?
• How will I be reimbursed for the products that I have cancelled or returned?
• I did not receive a warranty card for the ordered product. How can I claim my warranty?
• I got a free gift along with my order, but it doesn't work. What should I do?
• I have not received my order as per the promised date. What should I do? How can I track my Croma order?
• I missed the delivery of my order. What should I do?
• If I am not satisfied with my purchase, can I cancel my order? How?
• In which scenarios can I return my product?
• The delivery person is asking me to pay more than the amount mentioned on the invoice. Should I accept the order?
• When will my Croma order be delivered?
• Whom should I contact if I do not receive my refund on the date promised?
• Why am I not able to purchase a product at my location?
• Why did Croma cancel my order without my consent?
• Will I be charged for shipping?
• Within how many days can I return my order?

Tata Play

• What are the different types of set top boxes available with Tata Play?
• What is 'Tata Play Flexi Annual Plan'?
• How much time does it take for the amount to be credited in my account after I recharge online?
• How can I register for Tata Play services on WhatsApp?
• How can I check my account details?
• How do I find my subscriber ID?
• Which number can I use to avail missed call and WhatsApp Service?
• What recharge denominations are available?
• What is Tata Play+ HD?
• Are there any offers on annual recharge of my Tata Play account?
• What is the Tata Play 4K Box?
• What is Tata Play HD?

Starbucks

• How can I use the Starbucks offer I see on Tata Neu?
• What if the mobile numbers associated with my Tata Neu and My Starbucks Rewards (MSR) accounts are different? Can I still benefit from the offers?
• How do I check the expiry date of Starbucks offers?
• What is a Starbucks wallet? How can I add money to it using Tata Neu?
• How can I become a My Starbucks Rewards (MSR) member?
• If I buy something from Starbucks on Tata Neu, will I earn MSR or NeuCoins?

Westside

• Where can I check the status of my Westside order?
• What can I do if I have received a damaged product?
• How can I return my Westside Order?
• Till when, from the date of purchase can I return my product?
• In case I return a product, how will the refund be done?
• How do I earn NeuCoins at Westside?
• Are there any products or items for which I cannot earn NeuCoins?
• What are the benefits of WSC (WestStyleClub) membership program?
• What will happen to my existing WSC (WestStyleClub) points?
• How many NeuCoins will I earn if I buy Westside products from Tata CLiQ?
• How do NeuCoins get added to my account?
• Why have I not yet received NeuCoins for my Westside purchase?
• How many NeuCoins will I earn if I buy Westside products from Tata CliQ?
• Can I earn NeuCoins for a purchase made at a Westside store?
• Can I use my NeuCoins at a Westside store while making a purchase?

Tata 1mg

• Why do I need to upload a prescription for medicines?
• How long does it take 1mg to verify my prescription?
• How can I get a substitute for my medicines?
• Can I get medicines with a different strength/dosage other than what is on my prescription?
• Will I need to show an original prescription at the time of delivery?
• Can I buy medicines with an international prescription?
• I do not have a prescription, how do I get medicines?
• How can I place an order?
• Do you sell genuine medicines?
• Can I place an order for multiple patients in a single order?
• How can I reorder my previous medicines?
• How long will it take to deliver my order?
• How are temperature sensitive medicines handled?
• Can I postpone the delivery of my order?
• Can I order medicines in bulk?
• Do you offer priority delivery if we pay additional charges?
• How can I track my order?
• Can I change my delivery address after I have placed my order?
• Can I add more medicines after I have placed my order?
• How can I contact the delivery person?
• Do you deliver medicines at the office address?
• Why do the prices of medicine vary?
• Cancellation policy
• How do I book a lab test with 1mg?
• Are the labs certified?
• What are all the labs associated with you?
• Are the reports provided by Labs authentic?
• What is the minimum age for which home sample collection is possible?
• Can I book tests for multiple patients in a single order?
• When will my sample be collected post booking the test?
• How would I know sample collection details?
• Will the sample collection person carry the required vials for the sample collection?
• How can I reschedule my test?
• What is a premium phlebotomist service ?
• Do you offer home collection for Radiology tests?
• Are your sample collection person trained?
• When will I get the report once the sample is collected ?
• How will I get the reports?
• How can I discuss the reports with doctors online?
• Can I pick my order from your pharmacy partner?
• How can I check if my city is serviceable?
• Can I subscribe for monthly medicines?
• How can I consult with doctors online?
• How can I set reminders for my medicines?
• How do I report an error in the medicine information page?
• Where can I check the country of origin of a product?
• How can I contact the vendor who is supplying the medicines to me?
• Why are you not dispensing substitutes for my order?
• How can I upload a prescription with my order?
• Where is my order?
• Why was the delivery date revised?
• I need a duplicate invoice
• What is Tata 1mg rerturn policy?
• Shipping policy
• How will my samples be handled post collection?
• What is a valid prescription?
• How can I place my order as I am unable to read the prescription?
• Why does 1mg need a valid prescription ?
• How exactly do I earn NeuCoins while shopping at Tata 1mg?
• Which Tata 1mg products are ineligible for Neu Coins redemption?

Cult.fit

• When are cult centres open?
• Why should I buy a cultpass ELITE?
• I want to buy a cultpass ELITE. How do I do that?
• Where can I find the list of centres and gyms where cultpass ELITE is available?
• How can I change the start date of my cultpass?
• Can I pause my cultpass ELITE membership? How do I do it?
• For how many days can I pause my cultpass ELITE membership?
• How does the pause feature work?
• Can I book classes while my cultpass ELITE is paused?
• Can I resume my paused membership before time?
• How many pause days do I have left?
• How can I check the validity of my cultpass ELITE?
• Where can I find details about my current and previously purchased cultpass ELITE?
• How do I switch to or from a monthly cultpass ELITE subscription?
• I'm moving to a different city. Can I transfer my cultpass ELITE to that city?
• Can I transfer my cultpass ELITE membership multiple times?
• How do I cancel my cultpass ELITE monthly subscription?
• Can I cancel my cultpass ELITE subscription and get a refund?
• I forgot to cancel my cult class. What can I do now?
• What does no-show mean?
• Can I cancel/refund a 1-on-1 training pack?
• How do I pay for a monthly cultpass ELITE?
• My payment for cultpass failed, but the amount got debited from my account. What should I do now?
• How can I get a refund for my cultpass?
• I need an invoice for my cultpass. How do I get it?
• How many classes can I book at a time?
• Can I cancel a booked class?
• How many days in advance can I book a class?
• Can I pause my cultpass PRO membership?
• How do I book my classes for my gym?
• What is cultsport and what does it offer?
• What makes cultsport special?
• How do I track my cultsport order?
• How can I expedite/postpone my cultsport order delivery?
• When does delivery of a cultsport order fail?
• How do I cancel my cultsport order?
• How do I cancel a return I've placed for my cultsport order?
• I just cancelled my cultsport order. When will I receive my refund?
• Can I modify the pickup address of my cultsport order after placing a return request?
• Can I modify the shipping address of my cultsport order after it has been placed?
• Can I modify the contact details (name/ phone no) for my cultsport order after it has been placed?
• How do I return or exchange my cultsport product?
• What if I don't like the colour of the cultsport product I've received?
• Can I exchange my cultsport product with a different product altogether?
• I returned a cultsport product. When will I get my refund?
• When does the pick up of a returned cultsport product fail?
• Is there any charge for returning or exchanging the cultgear I ordered from cult.fit?
• I have changed my mind about my cultsport order. Can I order something else?
• What if I can't exchange my product because my preferred size is not available?
• Is it possible to return or exchange my cultgear mask?
• How can I contact the delivery guy?
• Do I need to schedule my visit to cultpass gyms?
• How do I check in to a gym? Is it mandatory?
• Can I go for a trial workout session before buying the membership? What can I expect during a trial session?
• Can I visit a cultpass gym without booking or scheduling a time slot?
• I'm new to cultpass PRO. What can I expect?
• Can I change the start date of my cultpass PRO membership?
• Can I pay at the gym and buy a cultpass PRO membership?
• Can I transfer my cultpass ELITE?
• What is a PRO gym?
• What is an ELITE gym?
• What is the difference between cultpass ELITE and cultpass PRO?
• Which cultpass should I buy if I want to visit a particular gym?
• Which cultpass should I buy to visit ELITE gyms?
• Which cultpass should I buy to visit PRO gyms?
• Can I visit a gym in a different city?
• Will I be able to pause my membership?
• What will happen to my membership if there is another lockdown?
• What is the difference between a PRO gym and an ELITE gym?
• What are the advantages of cultpass ELITE?
• What benefit does cultpass PRO offer?
• Despite being a member of cultpass ELITE & cultpass PRO, I'm unable to access my cultpass LIVE sessions on the Tata Neu app. What should I do?

Qmin Cafe

• What is Qmin Café?
• How does Qmin Café work?
• Which restaurants can I order from?
• Can I earn or redeem NeuCoins or gift cards for Qmin Café orders?
• How does contact-free delivery work?
• Can I get a dish modified?
• Are condiments included with my order?
• How is the food packaged?
• How does my food remain fresh?
• Can I order beverages with my food?
• Can I order alcoholic beverages with my food?
• Can the dish of my choice from the in-restaurant menu (not in delivery menu) be prepared and delivered?
• Are the vegetarian dishes cooked separately from non-vegetarian dishes?
• Do you serve halal?
• Do you serve Jain dishes?
• Is the packaging eco-friendly?
• Is there a minimum order value?
• Can I customise my order?
• Can I place orders in advance?
• Do you support bulk orders?
• Can I change my delivery address after placing the order?
• How can I check the status of my order?
• Can I cancel an order?
• What if I want to add or delete order items?
• Can I order from multiple restaurants in a single order?
• What are the additional charges (delivery fee, packaging fee, taxes) on my order?
• What payment methods are available? (Credit card / UPI / wallets)
• Do you accept payment on delivery (cash / credit card)?
• Payment has been deducted from my bank account but I have not received an order confirmation from Qmin Café
• Can I save my payment information?
• How do I change my credit card details?
• How many days will it take to process my refund?
• How do I check if you deliver to my location?
• Do you charge for delivery?
• How long will it take to deliver to my address?
• What are your delivery hours?
• How can I see where my order has reached?
• I cannot contact my delivery executive
• Can I collect my order from the restaurant?
• What if I'm not around when my order arrives?
• Can I save multiple addresses? Like "home" and "work"?
• Something is wrong with my order
• I am not happy with the quality of my food
• My special requests have not been followed
• I have feedback on delivery executive's behaviour
• I have not received my refund
• Will I be charged a membership fee to sign up for an account?
• How does Qmin Café keep my account secure?
• Where can I find my past orders?
• How can I provide feedback?
• I want a copy of my order invoice
• Is my payment information secure?
• How can I unsubscribe from Qmin Café emails?
• How can I unsubscribe from Qmin Café notifications?
• How do I deactivate my account?
• Can I change the mobile number in my profile?