You can cancel the order for the product before we ship it. Orders once shipped cannot be cancelled. 

You can cancel the order for a medical test before the collection of samples happens.

There may be certain orders that 1mg partners are unable to accept and service. Such orders  may need to be cancelled. Some such situations that may result in your order being cancelled include non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

1mg also reserves the right to cancel orders that classify as ‘Bulk Order’ as determined by 1mg as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

i. Products ordered are not for self-consumption but for commercial resale;

ii. Multiple orders placed for the same product at the same address;

iii. Bulk quantity of the same product ordered;

iv. Invalid address given in order details;

v. Any malpractice used to place the order.