Titan
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Watches, Taneira and Accessories
For how long does the warranty period last?
Can I return, exchange or cancel my order?
Do you deliver Titan products to international locations?
Does Taneira have gift cards?
How do I make my smartwatch compatible with my smartphone?
What do I do if I receive the wrong product?
What is your delivery timeline?
How do I know if warranty's available on a specific watch?
What do I do if I receive a damaged product?
What’s your return policy for online orders?
What do we get inside the box of the Reflex 3.0 smart band from Fastrack?
Can I return the product bought from Tata Neu at any Titan company physical store?
What is the refund structure?
Do I need to download an app to pair the Reflex 3.0?
What is the exchange policy?
What is the cancellation policy at Fastrack?
How can I know the status of my order?
How can I check my orders?
How often should I service my watches?
Can I replace my order after I receive the product?
Do I have to change my watch batteries often?
Do you customise wedding watches for men?
Eyewear
What happens if my order is lost in transit?
Which locations in India do you deliver to?
Can I order something to be delivered in India even if I don’t live in the country?
Do I need to pay shipping or delivery charges?
How long does it typically take to receive an order?
Do you deliver Titan products to international locations?
I have changed my mind, can I cancel my order?
How can I exchange the product(s) that I have received?
Are there certain products which are not eligible for return?
What is the return policy if I am not satisfied with my product(s)?
I am unsure of my eye power, can you help me with that?
How often do I need to get an eye test done?
How many days will it take to make & deliver my spectacles?
How do I upload my lens power details?
How do I book an eye test for myself?
SafeGold
What is Tanishq Digital Gold?
What is SafeGold?
What is the purity of gold offered through Tanishq Digital Gold?
Why is the SafeGold buy price different from the SafeGold sell price?
Is there a minimum lock-in period to buy digital gold?
What will happen to the gold associated with accumulations in my account, in the unlikely event of SafeGold being liquidated?
How do I sell my gold?
What is the price of the gold sold or bought from me?
Is the gold associated with my accumulations kept in safe custody?
Who will insure the physical vault?
What is the maximum time period for which my gold can be stored with SafeGold?
Can I have a joint account for Tanishq Digital Gold?
Can I cancel my sell order or request of gold sell?
What if I die during the tenure of the plan?
Is it possible to store my withdrawn gold coins in safe custody and have them delivered later?
Can I change my delivery address once I have placed a delivery request?
Can someone else redeem the physical gold coins on my behalf?
How can I be assured that the gold coins delivered to me are genuine?
Can I exchange my digital gold balance at any other jewellery chain?
Can I exchange the digital gold I have purchased on other platforms at Tanishq stores as well?
Is there any regulator or grievance redressal mechanism?