Tata Pay
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About Tata Pay
What is the advantage of paying via Tata Pay on a website or an app?
Where can I find the Tata Pay payment option on the merchant website or app?
Which are the payment modes available on Tata Pay?
Can I pay using multiple payment modes on Tata Pay?
My payment & transactions
How do I find my order history?
Where can I see the details of the additional charges, such as convenience or add-ons, etc.?
Where can I find the status of my transaction?
Where can I find the invoice details and price break-up of my order/booking?
What happens to my payment if one of the payment modes fail?
Is it possible for me to split the payment between two or more debit or credit cards during a single transaction?
Why was my transaction declined?
Refunds
How will my refund be initiated?
Where can I check the status of my refund?
How long does it usually take to get a refund?
How will I receive my refund, if I have paid using multiple modes?
I want my complete refund in one account. Is that possible?
Payment offers
How do I apply available offers during my transaction?
How can I verify if an offer has been properly applied for a particular transaction?
I forgot to apply an offer during the transaction and already made the payment. Is there a way I can apply it now?
Tokenization For Tatapay
What is tokenisation?
What are the benefits of tokenisation?
Who will tokenise my cards?
Is it mandatory to tokenise a card?
What happens to my previously saved cards?
Which of my cards can be tokenised as per new RBI guidelines?
How do I save a new card as per new RBI guidelines of tokenisation?
Is it safe to tokenise my card with Tata Pay?
Do I need to give consent separately for each card?
My card is also stored in other accounts of my friend or family member. Do they also need to tokenise the card again as per RBI guidelines?
Do I need to pay any charges for tokenising my card?
I have given consent and entered the OTP to tokenise my card, but my card was not tokenised?
How can I remove my tokenized card?